Cloud
Azure Migration
Migrated core business systems to Microsoft Azure across multiple campuses.
Challenge
Aging on-prem infrastructure with rising costs and limited availability.
Approach
Phased lift-and-shift then re-architecture, with Azure cost governance from day one.
Result
30% reduction in operational costs and a step-change in availability.
Infrastructure
Multi-Campus Infrastructure Optimization
Standardized network and endpoint stacks across school branches.
Challenge
Inconsistent infrastructure causing frequent outages and slow support.
Approach
Unified architecture, monitoring, and SOPs across every branch.
Result
40% reduction in downtime and dramatically faster ticket resolution.
Security
Cybersecurity Strategy
Built a comprehensive security program for a multi-campus group.
Challenge
Growing threat surface and zero formal security program.
Approach
Defense-in-depth: identity, endpoint, email, training, and incident playbooks.
Result
Zero major security incidents over the past three years.
Data
Power BI Executive Dashboards
Real-time dashboards for finance, enrollment, and operations.
Challenge
Leadership relied on stale spreadsheets for critical decisions.
Approach
Modeled data, built ETL pipelines, and shipped role-based dashboards.
Result
20% improvement in operational insights and faster decisions.
Operations
IT Service Desk Excellence
Re-engineered IT support for thousands of users across multiple campuses.
Challenge
Slow ticket resolution and unclear ownership.
Approach
Tiered support, SLAs, knowledge base, and weekly KPI reviews.
Result
98% SLA resolution rate sustained across the portfolio.
Automation
Process Automation
Automated repetitive admin and IT operations tasks.
Challenge
Teams spent hours on manual reports and provisioning.
Approach
Workflow automation, scripting, and integrations across core systems.
Result
40% reduction in manual workload across IT and operations.
Procurement
Vendor Negotiation & Sourcing
Renegotiated contracts with key technology vendors.
Challenge
Overlapping contracts and unfavorable commercial terms.
Approach
Vendor consolidation, benchmarking, and structured renegotiation.
Result
20% cost reduction with improved service quality.